Refund Policy
Last updated: September 2026
1. Subscription plans and automatic renewal
OutLoud MD offers monthly and annual subscription plans, as detailed on our pricing page.
Subscriptions automatically renew at the end of each billing period at the then-current price until canceled. You may cancel anytime; cancellation stops future renewal charges and your access continues through the end of your current paid period, with no proration for the unused portion. Manage or cancel your subscription anytime through your account's subscription management, handled by Paddle, our billing partner.
2. 14-day refund window and eligibility
Summary of the 14-day policy:
- Full refund within 14 days: You are eligible for a 100% refund within 14 calendar days of your first payment, provided that you have not started a graded clinical case.
- Why this condition applies: Each graded oral-board encounter activates interactive language models, speech-to-text processing, voice synthesis, and extensive pedagogical rubric scoring. Once you initiate a graded case, these computational and educational resources have been fully delivered.
- Free preview available: To evaluate our format, AI examiner, and case flow before purchasing, we invite you to rehearse our free sample cases first.
3. After 14 days or after graded practice begins
Except where required by mandatory applicable law, your payment is non-refundable once a graded case has been started in the current billing period, and non-refundable after 14 calendar days have elapsed from your first payment.
You will retain uninterrupted access to all practice stations, case blueprints, and features included in your plan through the end of your current billing period, even after cancellation.
4. Service disruptions and technical defects
If you encounter a verified technical failure, persistent system error, or platform outage that prevents you from using the Service, please reach out to us right away.
In cases of documented technical issues attributable to our platform, we will review your request in good faith and may issue a full or prorated refund or extend your access period, regardless of whether a graded case was started.
5. Merchant of Record and payment processing
Our order process and payment transactions are conducted by our authorized reseller and Merchant of Record, Paddle (Paddle.com Market Ltd or Paddle Payments Inc).
Paddle securely handles all payment transactions, sales tax and VAT compliance, receipt issuance, and authorized refund distributions. We never receive or store your payment card numbers or banking credentials.
6. How to request a refund
To submit a refund request within the 14-day eligibility period:
- Send an email to support@outloudmd.com with the subject line: Refund Request - [Your Order Reference].
- Include the email address associated with your OutLoud MD account and your Paddle order number or receipt copy.
- We will confirm your account status and case activity, and initiate the refund via Paddle promptly if eligible.
Alternatively, you can follow the support and refund inquiry links included directly in your Paddle order confirmation receipt.
7. Refund timeline
Once a refund is approved and issued by Paddle, the transaction is processed back to the original payment method used at checkout.
Depending on your card issuer or banking institution, the refunded amount typically appears on your statement within 5 to 10 business days.